Students and employees were asked to complete a Satisfaction Survey at the start of the 2012 spring semester; 12% of students and 42% of employees did so. Five offices/departments were on both “top 10” lists:
- Horrmann Library
- Health Services
- Postal Center
- Copy Center
Positive comments about these and other top-rated offices included “very helpful”, “a comfortable place”, “nice people who interact well and do their best to help me”, “great service and fast results”.
The survey also included a question about people’s preferred method of communication, asking respondents to rank the choices of email, phone, text, FaceBook, and Twitter. Both students and employees responded that their preferred method was email, followed by phone. Open-ended comments indicated that email was more business-like, whereas text messages, FaceBook, and Twitter were seen as personal and informal in nature.
The following changes being made on campus have been based in part on the survey results:
- Students will receive an email alerting them when a “hold” is placed on their account. Some of the comments on the survey indicated that students found out about a hold only when they went online to register.
- A computer is being placed on the first floor of Cunard Hall for students to conduct transactions associated with the Business Office, Registrar’s Office, or Financial Aid.
- Improved signage in Cunard Hall, to reduce confusion about which office is where.
Contact Dr. Anne Love, Associate Provost for Assessment, firstname.lastname@example.org, if you have questions or additional comments.
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