Administrative Assistant – Residential Education

Administrative Assistant – Residential Education

TITLE:  Administrative Assistant

DEPARTMENT: Residential Education


FLSA STATUS:  Non-Exempt

ORGANIZATIONAL RELATIONSHIP: Reports to Director of Residential Education

JOB PURPOSE: Provides direct support to the daily operations of the Office of Residential Education, including front office management, direct assistance to Director, and student inquiry support.



Essential Functions:

  • Provide direct support and oversees administrative functions to the office
  • Provide administrative support to the Director
  • Track expenses and assist with budget management for Residential Education.
  • Maintain sensitive and confidential documents with accuracy and professionalism.
  • Supervise requisitions, allocations, and expenditures of student staff and professional staff; manage requisition process for the Director and departmental purchases.
  • Provide support and training to the Graduate Residential Coordinators regarding student desk attendant payroll.
  • Recruit, train, evaluate, and supervise student office assistants (OA) and provide indirect supervision to the student desk attendant (DA)
  • Receive and respond to inquiries by phone, email, and mail; make referrals as appropriate to other departments or people at Wagner College
  • Maintain front office area, greet office visitors, and address and resolve issues brought to the attention of the department from the following constituents: students, parents, campus partners, guests, and external contractors.
  • Communicate with internal Wagner College offices and external vendors regarding office administration, supply ordering, office maintenance, etc.
  • Manage communication processes with external partners & manage departmental rolodex
  • Provide support to housing operations functions as needed, including room assignments switches, meal plans, and billing.
  • Assist in turnover of keys with members of facilities & ResEd staff
  • Manage inventory process for office, including office supplies (including central office & 9 satellite building offices) and student staff programming supplies
  • Provide follow up on maintenance and housekeeping issues within the residence halls.
  • Assist with the organization and implementation of departmental and divisional events, including RA Training, Move-In Day, Week of Welcome, Family Weekend, Student Staff Selection, Housing Selection, Commencement, Closing, and Alumni Weekend.
  • Other duties, committees and projects as assigned.



Work Experience: Prior office support and customer service experience.

 Education: High School Diploma, GED or comparable education required, college preferred.

Certifications:   N/A

Licenses: N/A

Desired Work Traits:    

  • Pleasant, service-oriented, and friendly demeanor
  • Prompt with task completion
  • Maintain confidentiality with student records and incidents
  • Ability to use independent judgment
  • Ability to stay focused despite frequent interruptions
  • Adaptability to new initiatives, projects and working with students
  • Desire to work with graduate assistant staff that rotates every year.

Computer Skills:  Excellent computing skills: Microsoft Office, CARS database, e-mail/internet, Google docs

Communication/Interpersonal Skills: Excellent oral and written communication skills

Salary: Commensurate with qualifications and experience

To apply, please direct letters of interest and resumes to:

Thomas Tressler-Gelok, Director of Residential Education

Wagner College

One Campus Road

Staten Island, NY 10301

or with the subject line "Administrative Assistant"

No phone calls please. The review of applications will begin immediately.