Desktop Support Technician – Entry Level

Desktop Support Technician – Entry Level

Position:   Desktop Support Technician - Entry Level

Department:  Office of Information Technology - Help Desk

Employment Status:  Full Time

Organizational Relationship: Reports to the Director of Client Services

FLSA STATUS:  Non-Exempt

JOB PURPOSE: To assist and support the Wagner community with campus technology resources and facilitate instructional settings in support of pedagogy.  Troubleshoot and resolve problems involving all computing resources such as hardware (Macs & PCs, multi-function printers, telephony and networking equipment) and software applications (MS Office, Adobe Suite, etc).  Deploy computers by implementing hardware-appropriate, standardized images.  Dispatch and manage helpdesk tickets.


Essential Functions:                    

  • Manage the deployment of computing resources throughout the campus
  • Troubleshoot and maintain functionality and working condition of all computing resources including computers, printers, media, telephony & networking equipment
  • Assist in the planning and design/redesign of classrooms and facilities to accommodate teaching and learning
  • Create policies and procedures to streamline work flow
  • Document standard operating procedures and provide/deliver training materials.
  • Manage and maintain department records/database/inventory
  • Maintain cross connectivity of all equipment with, but not limited to, IT resources such as laptops, SMART Boards, interactive projectors, video conferencing tools, document scanners, etc.

Non-Essential Functions:

  • Customer service/front desk/office management
  • Evaluate and test new instructional tools
  • Provide connectivity for “livestreaming”
  • Produce reports on equipment usage, and life cycle
  • Be the college’s point-person and technology expert during college events such as Commencement, Guest Speakers, Board of Trustee Meetings, etc.
  • Other duties as assigned by the Director of Client Services.

Supervisory Responsibilities:

  • Project management
  • Supervise part-time and student workers

Nothing in this job description restricts Management’s right to assign or reassign duties and responsibilities to this job at any time.

Salary: Commensurate with qualifications and experience

To apply, please direct letters of interest and resumes to:

Frank Cafasso, Chief Information Officer

Wagner College

One Campus Road

Staten Island, NY 10301

or with the subject line "Desktop Support Technician"

No phone calls please. The review of applications will begin immediately.