Financial Aid Counselor

Financial Aid Counselor

Title: Financial Aid Counselor

Department: Financial Aid

Employment Status: Full-Time

FLSA Status: Non-Exempt

Organizational Relationship: Assistant Director of Financial Aid and Director of Financial Aid

Job Purpose: To assist with the administration of the Office of Financial Aid.


Essential Functions:
• Meet with parents and students to discuss financial aid options available to them and their best possible alternatives to financing the cost of education at Wagner College and/or Study Abroad
• Coordinate, evaluate, create financial aid packages for the incoming and current student population
• Review of files and documents for the federal verification process
• Processing of federal, state, private and institutional funds for all students
• Responsible for documenting and updating of policies and procedures
• Review appeals and requests for special condition consideration
• Supervise student assistants
• Preparation and review of Award Letters
• Participate in various financial aid functions (i.e. – new student orientation, Campus Visit Days, Admitted Student Days, registration nights)
• Review and update of the office webpage
• Communicate with parents and students to resolve financial aid and/or billing-related matters
• Review and creation of documents, forms, publications
• Other duties as assigned by the Director or Assistant Director of Financial Aid

Non-Essential Functions:
• Import and export of files to via EDCONNECT, EDExpress, Jenzabar and FileZilla (FTP)
• Maintenance of files in EDExpress
• Review student refund requests for accuracy and approval
• Answer phone calls which involves handling of detailed financial aid and billing-related questions
• Participation in cross-training with the Admissions staff
• Assist with training of Office of Financial Aid Staff
• Participation in professional development activities
• Filing
• Reception duties

Supervisory Responsibilities:
• Limited supervision of the Graduate Assistants

Nothing in this job description restricts Management’s right to assign or reassign duties and responsibilities to this job at any time.


Work Experience: Two years minimum experience preferred

Education: Bachelor’s Degree required

Desired Work Traits: Working knowledge of the financial aid process and federal regulations; experience with financial aid packaging; ability to work independently and as part of a team; attention to detail required; ability to effectively solve problems and multi-task in a fast-paced environment; demonstrated competency in mathematics
Computer Skills: Proficiency in Microsoft Office applications, internet and email in a network environment. Working knowledge of NSLDS, ELM, COD, EDExpress preferred; knowledge of Jenzabar CX, and file transfer protocol and html/website maintenance helpful.

Communication/Interpersonal Skills: Ability to communicate effectively via verbal and written communication; ability to actively listen, manage sensitive and/or difficult situations

• First floor in a building without an elevator or handicap access
• Travel may be required
• Evening and weekend hours required for special events. May be required to accommodate student/family schedules.

SALARY: Commensurate with qualifications and experience

To apply, please submit a cover letter, resume, and three references via email to:

Theresa Weimer,  Director of Financial Aid  with the subject line "Financial Aid Counselor"

No phone calls please. The review of applications will begin immediately.

Wagner College is an Equal Opportunity Employer