Senior Desk Attendant

Senior Desk Attendant

Title:  Senior Desk Attendant

Department:  Residential Education

Employment Status:  Permanent, Full-Time Position (40-hr week)

FLSA:  Non-Exempt

Organizational Relationship:  Reports to Assistant Director of Residential Education

Job Purpose:  To ensure the safety of our resident students, by carrying out a validation policy of those who desire entrance, and provide first line customer service in one of our residence hall.


Essential Functions:

  • Provide security for a collegiate residential setting
  • Provide customer services to students and visitors to Wagner College
  • Serve as a Residence Hall receptionist; answer telephones and take messages; respond to telephone inquires and in-person inquiries.
  • Contact the on-call Resident Assistant or appropriate Residential Education personnel or Public Safety during times of policy violations and any emergency situations.
  • Document all incidents and policy violations that occur while on duty.
  • Check IDs of each person entering the residence halls.  Enforce and implement guest policy by signing in guests and distributing guest passes.
  • Maintain desk resources including desk binders, campus roster, and campus directory.

Non-Essential Functions:  N/A


Work Experience:  prior experience working in a security or receptionist environment.

Education:  High School Diploma, GED or comparable education.

Certifications:  N/A

Licenses:  N/A

Desired Work Traits:

  • Willing to work overnight shifts 7 hours at a time.
  • Able to respond to crisis appropriately.
  • Able to multi task and to work autonomously.

Computer Skills:  N/A

Communication/Interpersonal Skills:

  • Possess effective verbal and written communications skills.
  • Works well with college student.

Special Considerations:

  • During the Fall and Spring semesters, the shifts run from midnight until 7:00 AM.
  • During the summer break period, the shifts run from either 5:00 PM- midnight or from midnight - 7:00 AM.

Nothing in this job description restricts Management's right to assign or reassign duties and responsibilities to this job at any time.

To Apply Please Contact:

Genevieve Hein

Wagner College

One Campus Road

Staten Island NY, 10301