Desktop Support Technician – Entry Level

Desktop Support Technician – Entry Level

Position:   Desktop Support Technician - Entry Level

Department:  Office of Information Technology - Help Desk

Employment Status:  Full Time

Organizational Relationship: Reports to the Director of Client Services

FLSA STATUS:  Non-Exempt

JOB PURPOSE: To assist and support the Wagner community with campus technology resources and facilitate instructional settings in support of pedagogy.  Troubleshoot and resolve problems involving all computing resources such as hardware (Macs & PCs, multi-function printers, telephony and networking equipment) and software applications (MS Office, Adobe Suite, etc).  Deploy computers by implementing hardware-appropriate, standardized images.  Dispatch and manage helpdesk tickets.

DUTIES/RESPONSIBILITIES

Essential Functions:                    

  • Manage the deployment of computing resources throughout the campus
  • Troubleshoot and maintain functionality and working condition of all computing resources including computers, printers, media, telephony & networking equipment
  • Assist in the planning and design/redesign of classrooms and facilities to accommodate teaching and learning
  • Create policies and procedures to streamline work flow
  • Document standard operating procedures and provide/deliver training materials.
  • Manage and maintain department records/database/inventory
  • Maintain cross connectivity of all equipment with, but not limited to, IT resources such as laptops, SMART Boards, interactive projectors, video conferencing tools, document scanners, etc.

Non-Essential Functions:

  • Customer service/front desk/office management
  • Evaluate and test new instructional tools
  • Provide connectivity for “livestreaming”
  • Produce reports on equipment usage, and life cycle
  • Be the college’s point-person and technology expert during college events such as Commencement, Guest Speakers, Board of Trustee Meetings, etc.
  • Other duties as assigned by the Director of Client Services.

Supervisory Responsibilities:

  • Project management
  • Supervise part-time and student workers

Nothing in this job description restricts Management’s right to assign or reassign duties and responsibilities to this job at any time.

Salary: Commensurate with qualifications and experience

To apply, please direct letters of interest and resumes to:

Frank Cafasso, Chief Information Officer

Wagner College

One Campus Road

Staten Island, NY 10301

or

frank.cafasso@wagner.edu with the subject line "Desktop Support Technician"

No phone calls please. The review of applications will begin immediately.